While I was playing at Casino Prive, I was contacted by the online support with a bonus offer.  This is not unusual, but generally, they do not bother the players while playing, which I like.

However, this one time, I was contacted and the offer made was that if I deposited $25, then they would give me a bonus which would let me play with $125.  This was a good offer for me, but since I still had money in my account, I did not want it at that moment.

The Support person repeated the offer.  I told her that I would play out my money then deposit.  She then replied that she was sorry, but the promotion was no longer valid.  When I replied that she could not make me an offer then take it back, the response I got from her was disturbing to me. 

She said "Sure I can.  It is just shitty".

This is not the type of response I would expect.  If a bonus offer is made to a player, then the offer should be followed through.

She then went on to say that since I was leaving, I should sign back on and she would give me a good bonus.  I never said that I was leaving, just that I would play out what balance I had, and that upset me.

Generally, I have not had any bad experiences at this casino, but this one threw me and made me wonder about their practices.

I must admit, that the next time I was playing there, the same offer was made to me and I did get it without any hassels.