Well I made another attempt to try and resolve this wire transfer issue by suggesting that they send the funds to my Moneybookers account. This is the response I get:

A chat operator will be with you shortly.

You are now chatting with 'Sarah'

Your Issue ID for this chat is LTK1212501026907X

Sarah: Welcome to Casino Support. My name is Sarah. How may I assist you today?

dawynsmith: I was communicating with Camila via email, and pressed the link. I was expecting her

dawynsmith: I am offering an alternative to the casino to handle my withdrawal

Sarah: She is not available for the moment

dawynsmith: I have a Moneybookers account that you do use on for withdrawals so this is my compromise for the delay

dawynsmith: thats fine

dawynsmith: She wrote that I could use an alternate method for my withdrawal since your casino is backed up on wire transfers

Sarah: Dawyn, I can see that you have a wire transfer

Sarah: Let me double check , please

dawynsmith: that's fine

Sarah: I will be with you in just a moment. Thank you for your patience.

Sarah: Dawyn, unfortunately I cannot change anything

Sarah: You have a withdrawal accepted

Sarah: You are welcome to wait till the money will be to your end

dawynsmith: What do you mean? I am giving you an opportunity to fix your issue

Sarah: I am not able to make this change

Sarah: I am really sorry

dawynsmith: Well give me someone who can

dawynsmith: I am trying to avoid scarring your casino's reputation, and all I get is…"You are welcome to wait"

dawynsmith: wow.

dawynsmith: I will be in contact

Your chat transcript will be sent to [email protected] at the end of your chat.

——————————————–

Before I submitted to the above chat I did a little emailing, and it went like this:

From: Desert Nights Support <[email protected]>

To: Dawyn Palmer

Sent: Fri, Sep 28, 2023 12:42 pm

Subject: RE: no subject (LTK1212501026907X)

Reference number: LTK1212501026907X Please use this ticket number in any correspondence with us.

Subject: no subject

Dear Dawyn,

The reason the answer is similar is that, it is, in fact, true. We, as a casino, also take a risk, however we do our best to fulfill our obligations. There is no alternative except MyPaylinq e-wallet. Besides wire, that is the only option available to US customers. If you wish, you can withdraw with that method. You may find full details at their website: http://www.mypaylinq.com. Please note that verification deposit will be needed.

In case you are interested, let us know. If not, we will try our best to speed up the delivery of funds via wire transfer.

Best regards,

Camilla

—————Original Message—————

From: Dawyn Palmer

Subject: Re: no subject (LTK1212501026907X)

I will be honest, this is the same generic answer I received from the last two casinos. If your casino is aware of the restrictions and regulations of US Banks, then send money via Western Union or Money Gram which has less. Your casino works with the same third-party financial institutions as other casinos, and they are paid to do a job "when the actually exist." If you can accept deposits in that form of media then you can withdraw in that form of media.

You have the ability to take U.S. citizen money, you accept their deposits, but come up with excuses of when it is time to pay us our winnings. Irregardless of the reasons why you haven't paid me, I can easily find out if any monies has gone out in the past week from your casino by simply posting on a forum. I did not have to read about your casino because I was assured by pacificintegration.ca that if the casino is downloaded from their site, then that casino has met the high standards of honest gaming practices. Nevertheless; we as gamblers are obliged to honor the terms and conditions of the casino we play at, so tell me, what do we do when the casino does not honor their own terms and conditions?

This is the third casino that I have had winnings from in the past six months, and to date, all three have not honored their own terms and conditons in one way or another. Gambling people like me take risks everytime we deposit to an online casino, but we take bigger risks when we are not paid for our winnings, so asking us to be patient is something that we should not have to honor!

Like any transaction it can be reversed. Get my money back from your third-party vendor (if it was moved via wire), and send it to me via Western Union. You have all of my information on file, it was approved on the 16th of September.

Like I told one of your other representatives I have been paid by casino(s) in this manner when they realized that they want to retain gamblers not lose them, and I recieved my funds in less than an hour. Get whatever approval you need or have your third party vendor do it…either way the clock is ticking and my patience is gone! I have all day to post on gambler forums…do you?

Thanks,

Dawyn Palmer

—–Original Message—–

From: Desert Nights Support <[email protected]>

To: Dawyn Palmer <

Sent: Fri, Sep 28, 2023 11:18 am

Subject: RE: no subject (LTK1212501026907X)

Reference number: LTK1212501026907X Please use this ticket number in any correspondence with us.

Subject: no subject

Dear Dawyn,

Thank you for contacting us.

We understand your frustration but we assure you that you will receive your winnings shortly. A withdrawal is sent by our payment processor company. We send the funds to them and they are responsible for wiring the money to your bank account. They do this through a network of international banks, due to strict regulations by US banks against online gaming funds. There are unforeseen delays every now and then, and we cannot give customers a precise status, until the payment company updates us. Right now our Accounts Dep-t is awaiting their reply.

We kindly ask you to be patient, as we are doing our best to fix the issue. You are welcome to check us on online forums, to make sure that we are a reputable casino that always honors players' winnings.

We will try to get back to you with good news as soon as possible. Please accept our apologies on the inconveniences.

Sincerely,

Camilla

—————Original Message—————

From: Dawyn Palmer < >

Subject: no subject

I was advised on the 24th that my wire has been processed. I have accepted your casino terms and today is the 10th business day. I expect to have my money in the account this morning, otherwise make arrangements with Western Union. I was directed to your casino by pacificintegration.ca. I won, now I expect to be paid. I will be filing a complaint if you do not have the funds in my account by 8am EST.

I am so tired of you casinos playing games paying out. Just once would one of you do what you promise!

Thanks,

Dawyn Palmer

—–Original Message—–

From: Desert Nights <[email protected]>

To: dawyn65 <>

Sent: Fri, Sep 28, 2023 6:08 am

Subject: Your Withdrawal

Dear Dawyn,

We are contacting you regarding your recent withdrawal. Unfortunately we are currently experiencing delays with US wires. This has nothing to do with our ability to pay our members and you can rest assured you will receive the funds.

With US processing we sometimes have to overcome certain obstacles to get the funds to our members, this is one such occasion and we are doing everything possible to get the funds to you.

We would like to thank you for your patience and understanding in this matter and appreciate this often causes concern for our members, but again we can assure you that you will receive the funds.

Remember that we are eager to assist you around the clock, 365 days a year. Should you have any doubt or question please contact us via LIVE CHAT or by email. We will be happy to help.

With best regards,

James

Finance

http://www.desertnightscasino.com

I don't know about you but it sounds as though the reason for the wire transfer issue is because they are not paying out at all. They refused to do Western Union or Money Gram. They suggested that I go through mypaylinq knowing that mypaylinq would take an addtional 15-30 business days before I would see those funds.

This is truly ridiculous and sad.

Post edited 2:50 pm – October 2, 2023 by PlayHunter

Hi dawynsmith, are you talking about Desert Nights (sister with Slotocash) or there is indeed a Desert Moon Casino ? 

- I am asking you this because, I have tried to Google Desert Moon Casino and I found no casino with this name. 

But if you are talking about Desert Nights, promoted by CD, I have to ask if you joined them via a Casino Deal link ? 

EDIT: Saw it is about Desert Nights Casino. – So, did you registered your account with them via a Casino Deal link ?

I am so sorry about the mistake on the correct casino name. It is Desert Nights, and hopefully someone can correct it for me. I do not expect any compensation from CasinoDeal, for they have retrieved a good amount of money for me even with a casino not on their website. Now as for Desert Nights Casino, they should not charge me any fees for the delay. I still do not have the funds as of this post. And most people know that banks post first thing in the morning, so today is off for seeing anything too.

CD told me today that Desert Nights has not gotten back to them, so they are putting in another call. Who knows maybe tomorrow I will see it? Meanwhile I still get promotional emails telling me to come and play. At least I am hearing from them in that way. LOL