Okay so I finally win at Begado after several deposits and bonus redemption's. Now the standard expectation is that before you can request a withdrawal in the casino you have to submit the proper documentation and have it approved first. Well I did this over 5 business days ago. And I sent everything but my Social Security card. There is no valid reason for the lack of approval, and since many of these casinos run in the same circles, I am sure they can verify customers who use each other's casinos. Anyway after sending a threatening email, I finally get a response yesterday telling me that my documentation verification would be looked into by customer service. It was nice to hear from them but let’s face it they really subscribe to do nothing when you call them generally. Half the time if you do call or chat with customer service on a financial issue you get someone who doesn't know very much about anything, and provide you absolutely no more information than you came with and a greater believe that you are dumber than you they were before you spoke with them. Nevertheless I finally got response later that day from the finance department with the following:

DearDawyn ,

I’d like to take a moment to introduce myself. My name is Joshua and I’ll be your personal account manager. As your account manager, it’s my responsibility to make sure that you’re well taken care of here at Begado.

As for the approval of your faxback forms, the finance department are taking care of it as we speak and they should be approved in the

Next few days (if they are completed as requested).

Ican assure you, you will be able to make your withdrawal as soon as possible.

I’m looking forward to overseeing your account. If there’s anything that I can do for you, please feel free to contact me at your convenience at [email protected]

A few days huh? Well the expectation is that you would know by the 3rd business day. Here it is the 10th day from when the received it and they send me an email telling me they need more time. It’s inexcusable! How much is this for $800 dollars. Now I have recently read about some higher numbers which does not make me feel any better, but clearly there is a problem. Someone at Begado needs to sell one of their cars and pay the patrons! I could go on all day about the lack of propriety and failure to meet their own terms of conditions, but I won’t. Just get them to pay me my money so I can move on with my life. This is exactly why I don't consistently play at these casinos. It is no fun to win knowing that you won't get paid in a timely manner even with the pacificintegration.ca stamp.

-dawynsmith (userid)

Well thank you. I did hear from them earlier today at 2:45pm telling me that my documents were finally approved. It is sad that I had to go to such extremes to get someone's attention. Lets hope that they process the withdrawal sooner than later.