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Casino Forums Casino Complaints Casino Royal Club casino

Casino Royal Club casino
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UserPost

3:31 am
December 31, 2023


bdaddy66

New Here. Show Your Love
New Here. Show Your Love

posts 5
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0

I made a withdrawal on Nov.1, 2023 after giving them all my personal documents they still have not paid. They ignore my emails the avoid my calls and continue to tell me my withdrawal is processing. How long does it take? I made deposits and followed all terms and conditions of the casino and received nothing but lies. Casino Royal Club is a joke, what is not a joke is that they ripped me off!

5:50 pm
January 1, 2023


Andrew

Moderator
Moderator

posts 15
2
0

Hi Bdaddy66

 

Welcome to our Community. We are really sorry to hear that you are having issues with Casino Royal Club. They are not promoted by us but we will still contact them and hopefully get this issue resolved.

Normally if you are a player from the US, you should be getting your payment anywhere from 7-18 Business days from the date your withdrawal was Approved depending on the casino.

If you can provide us with the UserName you use at Casino Royal Club and the date your withdrawal was Approved, it would be great because that is the first thing they will ask us to provide them with.

 

Once we get this information from you, one of our agents will contact them and get back to you to let what was their response.

 

Best Regards

Andrew Cooper

CasinoDeal Team

7:51 pm
January 1, 2023


bdaddy66

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New Here. Show Your Love

posts 5
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Hi and Thanks very much my user name is bdaddy66 my withdrawal was approved on Nov. 1st in the amonut $310 I have made more then that in deposits your help will be greatly appreciated. Its only fare.

1:41 pm
January 2, 2023


Andrew

Moderator
Moderator

posts 15
4
0

Hi bdaddy66,

 

We have contacted Casino Royal Club and spoke to Ted the Casino Manager and he said that they will be looking into the issue and get back to us by the end of the week.

 

They claim that the reason for you not getting your winnings is because you used 2 credit cards to make your deposits to their casino and when you Cashed out you only sent them a copy of one of those cards.

 

Ted said that he will be contacting their Finance department and then call you to let you know when you should be getting your Winnings.

 

Please inform us as soon as you receive your winnings so that we can close this complaints.

Andrew Cooper

CasinoDeal Team

6:05 pm
January 3, 2023


bdaddy66

New Here. Show Your Love
New Here. Show Your Love

posts 5
5
0

Still have not heard a word from Casino Royal Club I sent them copies of both cards. Waiting to see what there next excuse is. I know my patients have ran out concerning this issue.

7:20 am
January 7, 2023


bdaddy66

New Here. Show Your Love
New Here. Show Your Love

posts 5
6
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It has now been 45 business days since my withdrawal. This is bull i can not beleive that i have been ripped off like this. There has got to be rules against this. They have all my bank card info and personal info. I made deposits at the casino and won $310.90 that they have not paid i feel like they stoled money from me. Casino Royal Club is a big SCAM beware!!!!!! They will steal your money too.

 

Pissed Off,

     bdaddy66

9:39 am
January 7, 2023


Andrew

Moderator
Moderator

posts 15
7
0

Hi Bdaddy66

 

We can understand your frustration, we have contacted them again and asked for an update regarding this issue and Ted           (The Casino Manager) told us that it's in Finance and that it should be resolved very soon. You have to understand that seeing that we are not promoting them on our site, there is so much we can do.This is why we recommend playing only with casinos that are promoted on our site because we have more power in resolving issues. That's not to say that we will not be working on resolving this issue. We are constantly on it and hopefully we can contact you soon and give you some good news regarding your winnings.

 

Best Regards

Andrew Cooper

CasinoDeal Team

10:03 am
January 7, 2023


bdaddy66

New Here. Show Your Love
New Here. Show Your Love

posts 5
8
+1

Thank You very much for prompt reply and for you help.

bdaddy66
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