Post edited 11:48 am – March 21, 2023 by PlayHunter

More than 24 hours ago I have sent an email to [email protected] from one of my Yahoo email adresses. I was asking about some (simple) details which I really need in order to know if I will register my account with them or not. While I am still waiting for their response, I am already unhappy with their manner to respond questions from potential customers !

PS: In the email sent I did mentioned that I am a CasinoDeal member and that I will join Diamond VIP Casino via CasinoDeal !

Correct RogerWill, and sorry I did not updated this thread immediately after my problem was solved. (will do this in the future)

Yes, after I have spoke to Shawn from CasinoDeal Live Chat about this unresponsive status from Diamond VIP Casino, he got in touch with OG, Diamond VIP manager and in about two hours I have got a response for all details needed. OG was nice and he also gave me his email address which I am going to post it here, someone else may need it: [email protected]

That been said, I still dont know the reason for more than 24 hours delay ? I am sure it may be a technical explanation – ie. they can not send emails to Yahoo (if so, this should be posted on casino website T&C`s) or they can not send emails to unregistered customers (this would be a big marketing mistake, but also should be written in their T&C`s) or anything else etc.