Hi Noah,

It seems $1,500 has been approved for processing, but has not been sent. I'm not sure why the entire $2,500 amount hasn't been approved. I sent my manager an email, but of course have not heard back. Have you been able to contact him to find out more? I still have $9,500 sitting there!

Well, I only received $1,000 of it anyway. I put the withdrawal request in at the beginning of March, and it took two months to get $1,000. I have tried to contact Aaron numerous times just to ask for a timeframe. The Diamond VIP website says it takes 15-18 business days to process a payment. That is such a lie!!

I initially won the $15,000 back in November 2023. I used to be able to withdraw $2,500 a month. I have only received $6,000 so far, and that's after pulling teeth.

I still have $8,500 sitting in my account! Meanwhile Diamond and Rome Casinos are losing out on me playing thousands of dollars at their casinos because they have refused to pay in a timely manner. I have been playing at other top game sites (In fact, just put in $5,000 yesterday into one of your competitor casinos.) You guys have dropped the ball and are missing out on the business of VIP player. This is poor business strategy!!

Noah, can you please tell me why only $1,000 was sent after 2 months of waiting? Supposedly $500 was approved but not sent. Oh the hoops I have to jump through with Diamond VIP!