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Casino Forums Casino Complaints Golden Cherry Casino Issue

Golden Cherry Casino Issue
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UserPost

4:44 pm
April 22, 2023


dawynsmith

Lovin CD Forums
Lovin CD Forums

posts 78
1
0

I made a deposit to Golden Cherry Casino on 14th April, and I am unable to play these funds due to a "technical server problem."  Since technical problems are what I work on for a living, I am quite familiar with how one can occur and justifiably how one can identify and/or work towards a fix for one. I sat here for days listening to the reasoning of why they are unable to get me straightened out since one of their representatives screwed  up my account when they attempted to make a manual deposit to my account but failed to put the promotion in beforehand. When they attempted to force the promotion into my account they cause some technical issue and now the money is off my Mastercard (along with the international bank fees) and sitting in the casino account which I am unable to play via website or download.

I want my money back along with the bank fees that I have to pay in order to make such a deposit. I have been quite patient concerning this matter. I have spoken to several people over the last week or so, all stating that it will take a day or two to fix, but if that were the case I would not be here on this blog complaining. I am tired of explaining the problem to these people. I took a copy of the conversation I had last week with one of the managers 5 days ago:

Please wait for a site operator to respond.
You are now chatting with 'kris'
kris: Travel to the ends of the world and discover the special bounuses hidden at each of the poles!
kris: Just ask me how!
kris: My name is kris
kris: How can i assist you ?
dawynsmith: I made a deposit several days ago, and I have been unable to play ever since. My money is gone out of my account, I got no promo code (that I requested), and now I get a technical error 18412874 every time I go to play
dawynsmith: I was assured that this problem would be resolved by today.
dawynsmith: If it cannot be fixed then I want my money refunded with all of the international fees that come along with this deposit.
dawynsmith: this is ridiculous, I have been very patient.
dawynsmith: This is the second incident I have had with Golden Cherry around deposits.
kris: May I have your Username please ?
dawynsmith: dawynsmith
kris: Let me check on that for you! :)
kris: Just a moment please.
kris: Dawn I'm looking into for it for you right now, one moment please, I understand your frustration and I am on your side let me see what I can do to resolve this for you right away.
dawynsmith: I was told a manager would be contacting me. Well that never happened either
dawynsmith: The casino must see the implications of this action.
kris: I understand Dawyn and im looking into for you right now, don't worry you will be taken care of I assure you.
kris: Dawn we understand you're frustration and as promised you will be taken care of right away I am now transferring you to your account manager Stacey.
Please wait while I transfer the chat to 'Stacey Manager'.
You are now chatting with 'kris'
Please wait while I transfer the chat to 'Stacey Manager'.
You are now chatting with 'Stacey Manager'
Stacey Manager: Hi Dawyn, I was trying to call your cell.
Stacey Manager: I'm stacey , your account manager
Stacey Manager: how can I help you?
dawynsmith: well I don't know. Is there a reason why after I make a deposit I cannot play my funds?
Stacey Manager: you mean with a bonus, correct?
dawynsmith: I made a physical deposit from my m/c ending in xxxx0 and it has posted on my account. I had some inexperienced rep trying to help put on the promo code that I requested before depositing and now I cannot play at all. I have uninstalled reinstalled and every time I play I get an error code to contact tech support
dawynsmith: I was assured that it would be fixed by Wednesday the latest, so I haven't bothered you guys, well here we are and my money is still in there, and I cannot gamble with it
Stacey Manager: Ok. We were having technical problems with our server. I will try to add you the bonus now. Would you like 188% on top of your deposit of $25?
dawynsmith: That is what I had before depositing and they said they couldn't do it. You mean that you have had server issues since this weekend?
Stacey Manager: For some technical issues we were not able to add you the bonus. I was out of the office for 2 days and I just started my shift. I'm checking on it for you, to see what's happening.
dawynsmith: All these people messing with my account, and adding a bonus to money I cannot play does not help me nor does it make me feel better
Stacey Manager: Are you playing on the software or on the website?
dawynsmith: Yes so I have been told numerous times
dawynsmith: software
dawynsmith: That is how I always play
Stacey Manager: Have you tried playing on the website and encounter the same problems? — I apologize for the questions, but this is to get a better picture of what's going on.
dawynsmith: No. I have not.
dawynsmith: should I go out to the website and try?
Stacey Manager: Would like me to try add the promotion first, or would you like to try playing through the website now?
dawynsmith: Like I said before I don't normally play on the website. It does not matter if you add the bonus now or later if I cannot play.
Stacey Manager: PS: if you start playing with your money I won't be able to add you a promotion, but I can give you a free chip later as an apologize for the inconvenience.
dawynsmith: What browser works best for your casino
dawynsmith: I would like my bonus first
Stacey Manager: You can use any browser, but most of our players prefer either chrome or explorer.
Stacey Manager: I'm going to try to add you the bonus now, one moment please.
dawynsmith: okay
Stacey Manager: Dawyn, the system is not allowing me to give the promotion. I need to contact the tec. department about this. — Let's try to go to the website and see if you can play your money. And I can give you later a $150 free chip to play with later once we solve the issue. Again, I apologize for the inconvenience, truly do.
dawynsmith: okay. let me go and see
Stacey Manager: Thank you.
Stacey Manager: I will stay with you on chat.
Stacey Manager: Go to http://www.goldencherry.com, choose Instant Play, then pick any game in order to log in.
dawynsmith: didn't work. same technical error 18412874
Stacey Manager: It doesn't allow you to log in?
dawynsmith: It allows me to log in. Download the game where necessary and then when I bet and press play that is when I get the error message
dawynsmith: It kicks me out of the system after I press okay when I use the download version, but asks me if I want to log out on the web version
Stacey Manager: I'm putting together a detailed report on the issue. I need the tech department to take a deeper look into it. — Just to set your mind at ease regarding your money, your $25 are still in your playable balance and nothing is going to happen to it without your authorization.
dawynsmith: I don't doubt that but it is just that I was told that the tech department would already have been working on the problem. This was an untruth if you are doing it right now.
dawynsmith: But I suspect you will get if taken care of.
dawynsmith: I won't waste anymore of your time. Thank you.
Stacey Manager: I'm sending the issue to my manager as well, it can be solved as soon as possible.
Stacey Manager: you can contact me directly
Stacey Manager: [email protected]
dawynsmith: thank you Stacey
Stacey Manager: it's not a waste at all! I truly apologize for everything!
dawynsmith: I appreciate that.
Stacey Manager: feel free to contact me anytime!
Stacey Manager: If you need any further assistance, please do not hesitate to contact us. We will be happy to help anytime!
Stacey Manager: Have the BEST day!
dawynsmith: You too
Well I contacted another rep today and after being on hold 5 minutes later I was transferred to a Frankie Manager who started the conversation off with "how may I help you"… Well needless to say I don't have any more time to explain it again, and if they cannot soft transfer then why was I transferred to you in the first place???Yell

Best Regards,

dawynsmith 

8:56 am
April 23, 2023


PlayHunter

Lovin CD Forums
Lovin CD Forums

posts 110
2
0

Post edited 8:57 am – April 23, 2023 by PlayHunter

Dawynsmith, in case you did not know, this is to inform you that Golden Cherry Casino is ANOTHER Affactive SHIT program.

 

Nevertheless, I hope you get it sorted out and make a withdraw-able win ! (if happens, Id bet you will post a payout complaint)

C. Denis

4:47 pm
April 23, 2023


dawynsmith

Lovin CD Forums
Lovin CD Forums

posts 78
3
0

Post edited 4:48 pm – April 23, 2023 by dawynsmith

Always happy to hear from you C. I love the games at Golden Cherry. This was a strange and unusual occurence to say the least. Nevertheless I hope they fix the problem. I would like to make enough to withdraw, but I can't play if they don''t fix the problem. But if they don't admit to it, they need to refund me back all of what I paid to deposit into their casino.

Best Regards,

dawynsmith 

6:26 pm
April 30, 2023


dawynsmith

Lovin CD Forums
Lovin CD Forums

posts 78
4
0

Still unable to play my deposited funds. Where are you CD?

Best Regards,

dawynsmith 

7:54 pm
May 6, 2023


Kellymm

New Here. Show Your Love
New Here. Show Your Love

posts 2
5
0

PlayHunter said:

Dawynsmith, in case you did not know, this is to inform you that Golden Cherry Casino is ANOTHER Affactive SHIT program.

 

Nevertheless, I hope you get it sorted out and make a withdraw-able win ! (if happens, Id bet you will post a payout complaint)

PlayHunter said:

Dawynsmith, in case you did not know, this is to inform you that Golden Cherry Casino is ANOTHER Affactive SHIT program.

 

Nevertheless, I hope you get it sorted out and make a withdraw-able win ! (if happens, Id bet you will post a payout complaint)

1:24 pm
May 8, 2023


PlayHunter

Lovin CD Forums
Lovin CD Forums

posts 110
6
0

Kelly, did you read what you have posted ?? – Your post says nothing ! (I suppose you wanted to quote me – but said nothing)

C. Denis
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