any updates sent pics of the returned checks no response.  Begado? still waiting to hear from them also.

no response only way to talk to finance dept is though emails.  Begado after promising to refund my account over 40 days ago has not sent anything.

Post edited 4:24 pm – December 19, 2023 by garyz

I guess it's time that someone asked…we are being advised to play at casinos that are on the CD approved casino list.

What is the process that a casino goes through to qualify to be on the CD approved list?

In view of the problems that Shaggy is having with these two CD approved casinos it becomes important for a player to know:

• #how is the criteria validated 
• #the name(s) of those associated with CD who ultimately make the decision to put a casino on the approved list
• #their credentials
• #upon CD's inability to exact a resolution what becomes the next action that will be taken by CD
• #based on a player's decision to play at an approved casino, and his inability to get remuneration from the approved casino, will CD then make the player whole?

‘Just because you are having an issue with a casino that appears on our site doesn't mean you downloaded it from us.’

I don’t understand this statement! Are you talking about me….or  Shaggy or players in general? How does this statement relate to any part of my post?  I can assure you, I did not download Lucky 18 Casino from your site and I didn’t download Cool Cat Casino from your site nor have I ever implied that I did. This is not about Lucky 18 or Cool Cat, it’s about Onbling  and Belgado…and I don’t know if Shaggy downloaded them from your site….how would I know?

What I do know is that Casino Deal has something to gain by having players download casinos and deposit money in those casinos. That is how gambling portals make their money. So, unless things have changed drastically Casino Deal (and any other gambling portal) while not earning money from players directly, stands to profit from loyal players who elect to download from their site and make deposits. So, while your statement that your service is free is technically correct, and your statement that resolving a problem for a non-member is ‘providing a free service’, your drumbeat of ‘we suggest that you (players) only play casinos that are on our (Casino Deal’s) approved list’, that advice is being given over and over again seemingly, in the hope that a percentage of players deposits will come back to Casino Deal, correct?

‘but being scrutinized is something we will not tolerate.’

So, Casino Deal will not allow themselves to be scrutinized with the same ‘due diligence’ that, hopefully, they use to measure the integrity of the casinos on their approved list? In public circles one might ask…what is it that you do not want to see ‘the light of day’? 

‘Are we suppose to remove every casino that a player not a member has an issue with…does that make sense?’

Who is asking you to remove a casino?

‘Our goal is to provide a safe environment for all of our community and any player having issues and nowhere on our site does it mention that we will resolve all problems guaranteed!’

Did I say that you resolve all problems guaranteed?

‘Our management team have been in the industry for many years and they know how casinos operate.’

I apologize but I fail to see the significance of the above statement? How has ‘knowing how casinos operate’ helped you in the resolution of the Onbling and Belgado issues?

We don't give out employee names and do not see the relevance of giving out this information. 

Transparency is important to most of us in our professional relationships. When someone, or an entity, is not transparent we are invited to wonder what is ‘hidden’, what is behind the veil? To be blunt, …I am not the least bit reluctant to share  information…..if I were involved in a business or an organization…I would be even more up front….but, of course, not everyone feels that way.

Your vehement defense when asked a few innocuous questions is interesting….

One last request, Steve, can you have one of your ‘management team’ email me at [email protected]…thanks!

Garyz