FacebookTwitter
About CasinoDeal : We are your trusted authority for the gaming industry ... Read More

 You must be logged in to post


Register? | Lost Your Password?

Search Forums:


 






Minimum search word length is 4 characters – Maximum search word length is 84 characters
Wildcard Usage:
*  matches any number of characters    %  matches exactly one character

Casino Forums Casino Complaints Improper pay out

Improper pay out
Page:   1  
UserPost

1:24 pm
January 11, 2023


Danjana4

New Here. Show Your Love
New Here. Show Your Love

posts 7
1
-1

Hello,
I've been trying to cash out at WinPalace Casino and I've been very patient with them. I attempted to cash out $2000 on 23dec 2023. On 2 Jan I received $600. When I questioned the staff about this they said that's it's their right to pay me whatever they wanted to.  They advised me to submit another withdrawal. So on 2 Jan I requested $1000, I haven't received any money yet however it has been processed for $500. So it's been 21 days and I've only had processed $1100 out of $2000 and only received $600 of that money.
Now they claim that it can take up to 10 business days. It's been 21 days now. Can you help me with that?
My USER name is danjana
Again this is WinPalace

Thank you
Dan

1:30 pm
January 11, 2023


RogerWill

Moderator
Moderator

posts 88
2
-1

Post edited 2:20 pm – January 11, 2023 by RogerWill

Hello Daniel,

We will have a great pleasure to look deeper into this issue and will surely contact you as soon as it is resolved.

I will personally reply to this post once the issue in hand has been resolved and you will get contacted by our support team as well.

I have a few questions to ask you before going any further.

 

Did you join WinPalace through CasinoDeal?

If yes, did you place any deposit since you joined them through us?

Roger Williams

CasinoDeal Team

6:33 pm
January 11, 2023


Danjana4

New Here. Show Your Love
New Here. Show Your Love

posts 7
3
0

No I did not join through your website. I joined them prior. I have not deposited any money with them since joining. Also I probably won't ever deposit at that casino again.

9:51 am
January 12, 2023


Ricko

Direct Support
Direct Support

posts 5
4
0

Hello danjana

 

thanks for letting me know about the slow payment issue, i will forward it to the WP finance.

 

i will advise you shortly,

 

regards,

 

Rick

12:47 pm
January 13, 2023


Danjana4

New Here. Show Your Love
New Here. Show Your Love

posts 7
5
0

This is getting very frustrating.Yell Today is 13 Jan and I havent heard a word from WinPalace. Can someone please tell me what the confusion is?  Why havent I been paid? Why hasen't WinPalace attempted to pay me out?

12:59 pm
January 13, 2023


Ricko

Direct Support
Direct Support

posts 5
6
0

hi danjana,

 

spoken to the WP finance and I'm taking care of your case with them, i will keep you posted during the weekend.

 

you can contact me personally at [email protected].

 

regards,

 

rick

2:36 am
January 17, 2023


Ricko

Direct Support
Direct Support

posts 5
7
-1

Hi danjana,

 

Money was sent into your bank account yesterday, you should see it within the next 48rs,

 

Regards,

 

Rick

1:03 pm
January 17, 2023


Danjana4

New Here. Show Your Love
New Here. Show Your Love

posts 7
8
-1

Rick,

Time will tell. On my account at  WinPalace its says wire transfer approved on 10 Jan. Still waiting on that money. Today is says wire transfer approved for another withdrawl. Now I am patient but again today is 17 Jan and I have only recieved $600 out of $2000, that I requested on 23 Dec. Sounds like someone is being dishonest or confused. I was supposed to recieve a wire transfer on 10 Jan for $500, and again still waiting on that one. I appreciate all your help, but only time will tell if someone is telling you the truth.

12:07 pm
January 18, 2023


Danjana4

New Here. Show Your Love
New Here. Show Your Love

posts 7
9
-1

Still no more money. Rick is saying that accounting verified that it has been transfered into my account. Again I only recieved $600 of $2000. Its says in my WinPalace account that a wire transfer was on 10 Jan. Still nothing and nothing pending to my bank. Sounds like someone is not being truthfull.YellYellYell
Page:   1  


About the Forum

Forum Timezone: America/New_York

Most Users Ever Online: 25

Currently Online:
4 Guests

Currently Browsing this Topic:
1 Guest

Forum Stats:

Groups: 3
Forums: 12
Topics: 107
Posts: 348

Membership:

There are 723 Members

There are 3 Admins
There are 3 Moderators