FacebookTwitter
About CasinoDeal : We are your trusted authority for the gambling industry ... Read More

You must be logged in to post


Register? | Lost Your Password?

Search Forums:


 






Minimum search word length is 4 characters – Maximum search word length is 84 characters
Wildcard Usage:
*  matches any number of characters    %  matches exactly one character

JACKPOT CAPITAL

UserPost

1:56 pm
July 29, 2023


RyeRye

New Here. Show Your Love
New Here. Show Your Love

posts 5

1
0

Yesterday I opened an account as a new player.  I made a $50.00 deposit.  The next screen said, 'See live chat to finish this transaction."  So I click on live chat and I was informed that I could NOT play until I had sent their required info.  WHAT?

Here is the chat:

 
nedzo:  I made a deposit and it says to come here

nedzo: to finalize

nedzo: can u help?

nedzo: please

nedzo: hello???  (15 minutes later)

Kizzy: One moment please

nedzo: I remember why I quit paying here

Kizzy: In order to complete your request we require the following

nedzo: can I please get some assistance??

Kizzy: Documents can be sent via email to [email protected].

Kizzy: Photo ID (Passport/Driver License), Recent Utility bill as proof of address (last 2 months), Credit Card Authorization Form and copies (front & back) for all cards used to fund your account.

Kizzy: http://www.jackpotcapital.eu/p…..ccform.pdf

Kizzy: Please see above

nedzo: is my depoist available now?

Kizzy: No it is not, you need to submit what was stated above before you can play

nedzo: So I can't play until that is taken care of?

nedzo: I'd like a refund please

nedzo: now

Kizzy: Unless you are going to use another method

nedzo: visa

nedzo: refund please

Kizzy: It was not deducted from your card

nedzobuk: thank god.

nedzobuk: I will go play some where it isn't filled with BS

Kizzy: you are so welcome 

 

THIS entire chat took almost 30 minutes!!!!!

I do know that the required information is necessary when you withdraw, but to even PLAY?  Crazy

7:04 pm
July 31, 2023


PlayHunter

Lovin CD Forums
Lovin CD Forums

posts 52

2
0

Post edited 7:22 pm – July 31, 2023 by PlayHunter


I am glad you brought this problem of documents validation process PRIOR to start playing VS documents validation process AFTER play and BEFORE withdrawal process. Well, personally I am on their side and I would be extremely happy if everywhere would be the same. – I am acctually trying to complete this process my self at EVERY place I play, and I get mad when some bookies/casinos tell me "we do no want your documents now, but we may ask for them at your withdrawal", and then later when I want to withdraw my money they come and ask for my documents and all the other stuff wich I have offered them from the start but they refused to verify at that time. WTF – they can at least store my documents and verify them whenever they need ! This procedure does nothing better but only to slow down the entire withdrawal process with at least one and up to 7 days !

– BUT I really believe that they do this on purpose, with the hope that the player will reverse the withdrawal and play back ! 

 

I think no gambler feels comfortable when he is about to wait a few more days to pocket his money due to paper reasons. This also conducts many times to withdrawal reverses and money (or part of them) played back and lost. This is the human nature to bet back relatively much faster after you won something, because it feels like having fun betting from winnings. BUT the reality is that a withdrawal reverse represents nothing more but keeping your money just in virtual mode more time and keeping the cash far away from your own pocket. Thats why I stick to work only with casinos and bookies wich pay in less than 24 hours, including on weekends ! (And I love those which pays me in 4-6 hours timeframe! – Yes, there are a few ones which work like that!) 

 

So, my point is that is much more useful for the player to get his/her status "VERYFIED" before he starts playing a cent ! – This avoid a couple of possibly run-arounds later when comes to the withdrawal time: 1) withdrawal process will be faster, 2) they cant say that the documents are not clear enough, or 3) claim the documents were not received ! More than that, once you got your status veryfied by getting your personal documents approved, they will NOT be likely to come at a later time and ask for your documents to be notarised in order to receive your winnings ! (I just never heard of this trick until – once you got your documents approved and your status fully veryfied that will remain so until you change your name or home adress !) – By the way, some sort of a pool to see people opinions regarding this subject would be much appreciated !

C. Denis



About the Forum

Forum Timezone: America/New_York

Most Users Ever Online: 27

Currently Online:
5 Guests

Currently Browsing this Topic:
1 Guest

Forum Stats:

Groups: 3
Forums: 12
Topics: 176
Posts: 638

Membership:

There are 1402 Members
There have been 5 Guests

There are 3 Admins
There are 3 Moderators