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MONA wont pay me my winnings

UserPost

2:31 pm
November 1, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

1
0
Hello Everyone,

        Id like to explain what happened at MonaCasino, when I joined I expressed concern about withdrawals(they kept saying deposit more , I said Id like to wait till withdrawals processed), account manager DAn assured me everything would be fine, even rang me telling me  can send$10000 at a time no worries(but his site can only send $100k out each week in withdrawals so they chose which players get what$). DAn and Luke both threatened to slow withdrawals if I didnt keep depositing and wagering. I was playing 96% or so  roulette and because I was in the tourney had to play large volumes. I believe I wagered $320000 at my time at Mona, I kept asking support in (chat) about withdrawals, speak to DAn or Aaron on email support they said. Well suddenly Dan went missing Aaron dissappeared, noah og all couldnt reply to emails. I got really nervous. I researched Mona casino on the net. OMG they are on banned lists, forums saying they dont pay. I'm thinking they have stolen my money. I had $21k on there. So I get on support(chat) Dan there? No (of course not) so I say should I speak to neteller visa mastercard about MONA not processing WITHDRAWALS. Well suddenly DAN appears in chat telling me my account is closed I breached terms and conditions for threatening to contact banks about deposits. He said my depsoits would be refunded but I would not recieve my winnings $14k or so. A long conversation ensued. DAN said he couldnt payout the winnings because if I contacted the bank they would do a 'chargeback' I had never heard of this. Now this is were I need MONACASINO to post the chat history show the world my alleged 'threats' to contact the banks. I have been told that I apparently have told MONA CASINO that I have a 'software program that predicts the numbers'(or knows whats numbers are coming up) in roulette. Thats right ppl I(allegedly) told a casino I know how to beat their software. LOL. I of course didnt say this. DAn in support told me he plays roulette when drunk and plays to many numbers. I told DAn u need disipline and dont go on tIlt. I had many downswings(my magical software mustve broke lol jk) when I played and upswings,  like $5k or so, the funny thing is I wanted to withdraw but mONA wanted me to keep playing/wagering which resulted in me winning more. So MONA please respond to this post show the world why  you should steal my winnings, how wrong it was that I expected a response from support (as in account managers) why was I wrong to be so worried(that u were going to rip me off, oh wait u have). Mona Casino refunded around $7300 in deposits within hrs of closing my account. But insist it can take up to 18 days to send $2000. Anyway, so Mona I'm going to play on RICH CASINO whilst i wait to see if you (insert adjective here) going to reply.

11:58 am
November 2, 2023


RogerWill

Moderator
Moderator

posts 153

2
0

Hi simbo,

 

We have made the request to Mona Casino concerning your issue and should receive a reply from them very shortly. We will keep you updated on the future events that occur with your issue.

Roger Williams

CasinoDeal Team

9:34 am
November 21, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

3
0

Any updates?

10:18 am
November 23, 2023


RogerWill

Moderator
Moderator

posts 153

4
0

Post edited 10:18 am – November 23, 2023 by RogerWill


Hi Simbo,

 

We have been in touch with them and inquired about the slow withdrawal process. They said that it is still in process and we are still awaiting for an update. We notified them that if they wouldn't accelerate the process, a strike would be put on their online casino brand.

Roger Williams

CasinoDeal Team

9:12 pm
November 25, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

5
0

k. Thank you

9:22 pm
December 8, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

6
0

Still no money or contact from them(

7:44 am
December 19, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

7
0

Still nothing, what to do now?

6:10 pm
December 19, 2023


steve

Moderator
Moderator

posts 120

8
0

Hey simbo did you get back your initial deposits you made with them? As far as your winnings go they informed us that they will not be paying it out because they claim that you were using a software to help yourself win! Our main concern is that you get back the deposits you made with Mona and we will not consider the issue resolved until you do!

Steve Russels

CasinoDeal Team

7:42 pm
December 19, 2023


simbo

Lovin CD Forums
Lovin CD Forums

posts 15

9
0

It says in my above posts that I got my deposits back, also Mona not paying because of  I'm using a system has already been proven to be a joke.(ask for chat history,playing history or get my playing history from RIchcasino or winner7 or read previous posts) Mona just doesnt want to pay the $14400 or so, they are clearly ripping me off this has dragged on for months and casinodeals still is advertising them, why would endorse a company that rips ppl off?

12:11 pm
December 21, 2023


PlayHunter

Lovin CD Forums
Lovin CD Forums

posts 80

10
0

Post edited 12:34 pm – December 21, 2023 by PlayHunter


Mr. Steve, this sentence: "As far as your winnings go they informed us that they will not be paying it out because they claim that you were using a software to help yourself win!" TURNS ME OFF. - Do you actually really can believe any word of it ? 

 

1. Mona casino have to bring solid proofs which to sustain their claim, not only empty words in order to deny winnings

 

2. Such software can not possibly exist, except reverse engineering. But for that to work, the player must break casino servers in the first place, because the game runs on their servers and not on customer`s personal PC. Can ask any software developer. 

 

If he was doing some reverse engineering and broke their casino servers, (which is not possible) they should have solid proofs which they should show to CD. Also they have to prove that the respective process was also running on simbo`s personal PC. 

 

For such a big lie, if Mona Casino will not either come with solid proof to sustain their claim, or they will not be throwed out of Casino Deal promoted list, (one or two strikes is not enough for such outrageous plain lie) I will forget about all Casino Deal. 

 

Saying one have a software wich help him WIN at roulette, is like saying one can alter dice rolls at online backgammon !

C. Denis



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