MONA wont pay me my winnings - Casino Complaints

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MONA wont pay me my winnings

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2:15 pm
December 21, 2023

steve

Moderator

posts 120

I was simply letting him know where they stood and sorry if I don't seem to please everyone but we've given Mona casino til the end of the month to provide proof of the accusation they've made against simbo and if they don't provide it they will receive the same treatment as those casinos who previously breached our conducts and that's BLACK LIST them and no new members will be able to download them and we will spread the word among the community not to frequent this casino. We are not in a situation to say who's telling the truth we are not a court of law here but we will try and resolve every issue that comes our way!

Steve Russels

CasinoDeal Team

9:29 pm
December 21, 2023

simbo

Lovin CD Forums

posts 15

Thanks PlayHunter for support. Mona casino wont be able to prove i have a system that can beat roulette, they will say in chat I said I have system which I explained was patience and not going on tilt, the manager dan told me he had a system (I think outside bets but he plays when drunk and doesnt go well- his words) hence me saying play with patience. DAn actually (when MonaCasino they decided didnt wont to pay me my winnings) that when issue of me using the magical 'system' had come up he defended me(you know because it is completely crazy). What Mona cAsino is saying is if you manage to win they accuse you of using a system. For example if you place a bet = system, did you press spin button = system , did you say u enjoy slots = system and of course did you win = system. I understand CD has asked Mona Casino to prove why they shouldnt pay me many times, still no proof. I have welcomed Mona cAsino to reply why they think stealing from is players ok, but no reply, how do they think this is a good strategy (stealing) is beyond me.

2:55 pm
December 22, 2023

PlayHunter

Lovin CD Forums

posts 80

Post edited 3:12 pm – December 22, 2023 by PlayHunter

Simbo anything CAN be called a system – even flat betting is a system. The thing is, all systems are proved to fail in the long run. The truh is that many casinos have predatory Terms & Conditions (avoid such!) wich specify that they can reserve the right to void all winnings if they found the player playing with a "system". – Which means: "we reserve the right to give you no rights!"

But you are wrong, because here we do not discuss about you using a "system". – You are charged for using a "SOFTWARE" !

These are Mr. Steve words, as he was told by Mona Casino: "As far as your winnings go they informed us that they will not be paying it out because they claim that you were using a SOFTWARE to help yourself win!" – That is what they have said.

C. Denis

11:43 am
December 28, 2023

Andrew

Moderator

posts 26

Hi Simbo,

We finally got the chat transcript from Mona Casino…. They also added an explanation for their actions.

Here is the threat with the gaming system.

26/10/12 23:05:57   simbp      Agentxxxx123   made a few errors today(
26/10/12 23:06:21   Agentxxxx123     simbp   what do you mean by errors? you can make mistake with gambling? :)
26/10/12 23:07:00   simbp     Agentxxxx123   yes on roulette you can
26/10/12 23:07:07   simbp     Agentxxxx123   like blackjack
26/10/12 23:07:23   simbp     Agentxxxx123   do you play roulette
26/10/12 23:08:51   Agentxxxx123     simbp   not much of a gambler myself, but I like to watch people gamble :)
26/10/12 23:09:22   simbp     Agentxxxx123   s oyou cant see where placing my bets?
26/10/12 23:10:21   Agentxxxx123     simbp   well I can only see the bet amounts
26/10/12 23:10:25   Agentxxxx123     simbp   not number, color etc
26/10/12 23:10:32   Agentxxxx123     simbp   and if you won or lost
26/10/12 23:10:48   simbp     Agentxxxx123   k i play numbers
26/10/12 23:11:51   simbp     Agentxxxx123   i invented my own 'system'
26/10/12 23:13:19   Agentxxxx123     simbp   that's a feat on it's own :)
26/10/12 23:14:03   simbp     Agentxxxx123   had to modify because tourney is about volume wagering so still working on it

Here is the threat for charges which Agentxxxx123 also placed below

31/10/12 09:04:02 simbp Agentxxxx123 I think might contact visia, mastercard, neteller etc to explain your site isnt processing withdrawlas

Simon Booth had his account closed and fully refunded by the Mona Casino RISK department beacuse of his clear and direct threat to not only contact MasterCard and VISA, but to also contact Neteller and decry our casino's name and reputation. It should be noted, the player did not make any deposits using Neteller, further adding malice to his intent.

When MasterCard or VISA receive such notification from a client, their reaction, in our experience has been to question the legitimacy of the transaction. This results in a "Disputed Transaction" or Charge Back". Our RISK department has witnessed this first hand and can testify to its effect.

Therefore, when a player says:
"I think might contact visia, mastercard, neteller etc to explain your site isnt processing withdrawlas"
we are left with no other option than to close the account and initiate a full and complete refund.
It should be also noted, our Terms and Conditions don't obligate us to refund any of the deposits that were made.

Only 3 days after Simon Booth first signed up for a Mona account, he was sent his first wire transfer of $1540 ($1500 AUD).
This was to be the first of many payments made to Mr. Booth in wake of his large win and proves just how serious Mona Casino was about paying him out.

If it wasn't for the threat he made, Simon would have received every last penny of his withdrawal in a timely and expedited manner.

Andrew Cooper

CasinoDeal Team

12:43 pm
December 28, 2023

simbo

Lovin CD Forums

posts 15

So is Mona gonna be banned? The above chat history I already told CasinoDeal(and supported me on) about and wrote about, it took over 2months to show a highly edited chat history, Mona seemed pretty ok with my magical roulette losing most of the time system in chat, in fact they complimented me lol 'that's a feat on it's own :)' then they lied again 'If it wasn't for the threat he made, Simon would have received every last penny of his withdrawal in a timely and expedited manner.' if this was true why(after Mona went into hiding and wouldnt answer any questions about why my withdrawal requests werent being processed)I would 'threaten' to let the banks know Mona wasnt doing payouts. Please note no chargeback was ever mentioned. Also why is Agentxxx123 being edited out, yet my name in full? It is Dan everyone. He would ring me to say' yeah you will get your money just keep depositng' but I would say I have money in account no need to deposit, dan would then threaten not to process my withdrawals. Also with the chat history Mona left out the bit where manager dan talks about my system how he supports me on it, Mona also left out where DAn said he is closing my account because of 'chargeback' I said whats a 'chargeback'? (dan had to explain to me what it was because I hadnt heard of it before) so CasinoDeal what happens now? Mona Casino has stolen $15000 from me. I sent you picture of account balances(the withdrawal requests).

6:34 pm
December 28, 2023

PlayHunter

Lovin CD Forums

posts 80

I am clearly with the player on this. Mona Casino should be immediately blacklisted after this response if this is their proof.

Firstly they said (in post #8) in this thread that the player was using a SOFTWARE in order to help him win at roullette which as I have explained (in post #10) is impossible as it is like saying one can alter dice rolls at online backgammon. – This is the only valid reason that the casino have to prove in order to deny Simbo`s winnings !

Now after Mr. Steve pressed them and communicated them that they have time to address this issue til the end of the month, they change their statement and said that the player threatened with chargeback as a reason to not pay.

Now, this player was waiting MONTHS to pocket his money and did not really threatened with a chargeback (even if it can be interpreted so) – but this is totally irrelevant, because as I have explained in another thread, a threat DOES NOT EXEMPT a DEBT !!! (and Mr. Steve agree with me) – As a comparison this is exactly if you (Andrew – or anyone else) would have borrowed an amount of money from me, and then I go nuts about it and I start to threaten you that if I do not receive that money back from you I will go and kill someone. – In any way, THIS DOES NOT EXEMPT YOUR DEBT from me !!! And player winnings are not casino`s money any longer ! (as long as these winnings are not somehow still tied with a bonus)

Lastly by exposing that chat copy, the casino has violated Personal Data Privacy Rigts exposing Simbo`s name IN FULL.

As a conclusion, if Mona casino will not be blacklisted after the end of this month, I will forget about CasinoDeal community.

C. Denis

8:59 pm
December 28, 2023

simbo

Lovin CD Forums

posts 15

Thanks for your support Playhunter!

6:14 am
January 6, 2023

simbo

Lovin CD Forums

posts 15

So whats CasinoDeals reponse?

11:26 am
January 9, 2023

Andrew

Moderator

posts 26

Hi Simbo,

We are sorry for the late reply but we are still in contact with Mona Casino regarding your issue. We have advised them that we do not accept this excuse and if they will not have a more convincing explanation then we will have to add them to the list of casinos that have been blocked by us…. Like LocoPanda, GrandParker, OnBling and ClassyCoin Casino.

Simbo we want you to understand that if we simply remove them from our site we are taking the easy way out…. Many players from our community have been playing there for a while so if we remove Mona Casino, we won't be able to help our members resolve issues in the future…. So we advised Mona Casino that if they don't come back with solid proof that you did use a Software to Cheat their Casino like they claim…. We will block them from getting any new players from us and we will advise all our members to stay away from them as well.

We thank you for your patience and we will notify you as soon as we hear back from them.

Best Regards

Andrew Cooper

CasinoDeal Team

2:20 pm
January 9, 2023

PlayHunter

Lovin CD Forums

posts 80

Post edited 2:23 pm – January 9, 2023 by PlayHunter

Andrew, please note that Revenue Jet casinos (Begado, Loco Panda, OnBling & Co.) CAN STILL be downloaded from CD list !

If you click "Read Review" the original intended page will open and "Download" button is just working fine ! CasinoDeal needs to block "Read Review" link as well as it was done with "Visit Casino" links ! – As for Mona Casino, their time expired, correct ?

C. Denis

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