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Casino Forums Casino Complaints ONBLING

ONBLING
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UserPost

7:44 pm
November 2, 2023


shaggy88

Lovin CD Forums
Lovin CD Forums

posts 11
11
0

I agree 6 days ago I was  promised a 48 hr response I have heard nothing back.

2:51 pm
November 5, 2023


steve

Moderator
Moderator

posts 76
12
0

Technical difficulties do take place sometimes and patients is appreciated, we do apologize for the delay on the response! 

We do our best to resolve all issues but we never give an exact time frame because we are not the only party involved and we don't always get answer as fast as some members like but we get answers!

As far as you downloading them from our site has nothing to do with an incident that took place with a casino you didn't download from our site but happens to be partnered with the one you downloaded from CD. We have spoken to them and waiting for their reply. We will try and respond to all post quicker and we will continue to try and resolve this issue you're having but your patience is needed, we are not the enemy we are trying to resolve it.

 

Thank you Cool 

Steve Russels

CasinoDeal Team

3:22 pm
November 5, 2023


steve

Moderator
Moderator

posts 76
13
0

Hello shaggy88

We just heard back from Begado  Casino and we now know the reason the closing of your account and it's because of charge backs. Your deposits have been refunded to you as of October 31st 2023 and it takes anywhere from 7-10 business days before you should receive it. 

We asked for more information and awaiting their reply…

Steve Russels

CasinoDeal Team

3:42 pm
November 5, 2023


garyz

Lovin CD Forums
Lovin CD Forums

posts 23
14
0

Thank you for the clarification, Steve!

 

It is understood that Casino Deal is not obligated to help players resolve their problems. And a thankless job that becomes obligatory removes the reward of having attempted to do the job. I understand that…so, whatever help you give us, we appreciate!

I think the problem lies in that we have no insight into what is happening either on the casino end or here at Casino Deal. Copying and pasting an email inquiry into a reply on this forum is an easy procedure and allows the player to know what is happening…then doing the same with a reply (if one is forthcoming) from the casino makes that player at least an observer (if not a participant) in the solution process. It is the utter impotence of not seeing 'anything' and waiting, waiting…

As far as technical difficulties are concerned whether they are involving the casino being dealt with or Casino Deal…a simple email (taken from a paper list or a backup disk) allowing members or players notification that technical difficulties exist…would be good business. How difficult would it be for a casino to make an email list (prior to the problem) of their players…a backup list for emergencies)..find a computer that does work…and send them a brief and courteous email saying they will be back online as soon as possible.

 

I would completely understand if what I am describing requires more involvement than CD would like to provide…as I said in the beginning, CD is not obligated….but, communication makes it work, without it …it doesn't work.

3:52 pm
November 5, 2023


shaggy88

Lovin CD Forums
Lovin CD Forums

posts 11
15
0

I would like to let everyone to  know that casino deal and Grand parker,  Onbling and Begado casinos and me have fixed the issues that I have posted about.  On accident I disputed a charge from one of the casinos because it came up as a charge I did not recognize.  I would like to offer Begado to pay back the disputed charge and apologize if I have caused any problems.  Thanks again to casino deal and the three casinos for helping me resolve these issues.

 

Regards

Kevin Geisler

5:51 pm
November 5, 2023


steve

Moderator
Moderator

posts 76
16
0

Hey Garyz how are you…when referring to the difficulties it was on our end and at no time was I referring to the casinos! I just wanted to clarify that because of the time it took us to reply back to shaggy88 for which we have apologized for and the situation is now resolved.

 

Again we do apologize for not responding immediately but everyone encounters mishaps to be corrected in the future and as you mentioned…communication makes it work!

 

Happy Gaming & Good Luck Cool 

Steve Russels

CasinoDeal Team

6:33 pm
November 5, 2023


garyz

Lovin CD Forums
Lovin CD Forums

posts 23
17
0

Thanks, Steve–yes, communication does make it work! I'm happy that Shaggy's issues were resolved but, I believe posting (copy and paste as I suggested) the exchanges between CD and the casino (if there are any) would give the player hope that a resolution might be in the offing…if not, then he/she is aware of why progress is not being made….but, I'm just an occasional player and there may be more to the issues than I am seeing….

My problem with Lucky 18 seems to be that they refuse to acknowledge that they exist beyond taking someone's money and then refusing to communicate….
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