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Rome Casino

UserPost

2:39 pm
December 18, 2023


sokhimmysiv

New Here. Show Your Love
New Here. Show Your Love

posts 9

1
+1

The reason why I deposit and play at the casinos that casinodeal listed is because they are not rogue casinos. After reading their review and bonuses , I decided to deposit at rome. Before my deposit, I had contact support. Wanted to know if I deposit $25.00 would I receive any kind of bonus? She said yes.. .. I made sure I ask her what the wagering requirement was? She said 25x30. I figured that's not so bad so I deposited. I played for 4 hrs, then Mario from support was checking to see how I was doing? I replied, Ok… I guess Staci, from support was off.Then I asked him to check my playthrough amt. He told me $2200…I asked him how can that be ? When the other support, staci told me different? Then I guess, Stephani from support started to explain the bonuses to me since Mario wasn't able to. She said when you deposit and take a bonus there's a different wagering requirement which consist of Deposit+bonus x30…By now I was really upset, so I just stated, well there's nothing I can say or something you can do, but I will double check on the terms and conditions, and I will be in touch….Then she said on my next deposit she will really give me a good deal. I was like if I would have known from the start, I wouldn't even have deposited. Then she asked me If I wanted to remove my bonuses, so I don't have to complete the wagered required, I said yes. When the bonus was removed I had $54. The highest i went up to was $130. Wasn't sure how much do I have to have before withdrawing, so I just played it all…..Enough said, at the end, still unsatified with Rome….

6:11 am
December 19, 2023


noahromecasino

Direct Support
Direct Support

posts 16

2
0

Post edited 11:01 am – December 19, 2023 by kpatrick


Hello sokhimmysiv,

 

I was sorry to hear of the issue you had and I understand the frustration caused, perhaps, by miscommunication between yourself and the CS person. Playthrough, or wagering requirement, is measured in almost any online casino in the same way -> deposit + bonus X bonus playthrough. For example, if you deposit 100 and get 100 as a bonus, and the playthrough is 30, then it should be -> 100+100 X 30 – same formula for almost any online casino. I'm sorry to hear of the issue but it seems to me that the CS was trying to help and offered to remove the bonus for you. These details are also found in the T&C page and the promotions page (bonus T & C). If the CS was not clear enough, then we can check that out of course. If you would like to send me the details of your account to [email protected] – I will look at the chat for you.

 

Kind Regards,

Noah

10:30 am
January 3, 2023


estanzia

New Here. Show Your Love
New Here. Show Your Love

posts 9

3
0

Gee doesn't anybody read these posted complaints. I posted on here what ripoff rome casino was and told everyone to stay away, and then I see this again noah williams and his lame and lying explanations as to why they screwed you. I'm telling you people, rome has great games, but don't play because if you win a large sum of money( I won in the vicinity of $30,000) and they refused to pay me. And guess who gave the lame, lying reason, Noah Williams. So if you play here, don't plan on winning any large sums of money, cause it ain't gonna happen. By the way, diceland is operated by the same people, don't play there either.

1:11 pm
January 3, 2023


RogerWill

Moderator
Moderator

posts 153

4
0

Hey Tom,

Like you already know, CasinoDeal is known to protect its members from online casino run arounds.

In order to be protected, players must be registered users of CasinoDeal and must join online casinos through us. By joining our promoted online casinos, you will be tagged as a CasinoDeal player and online casinos know not to play around with our players.

Now all the complaints we had on Rome Casino were made by players who weren't registered with CasinoDeal, therefore, we couldn't do anything to help resolve the issues.

However, we have resolved many issues that our players encountered with online casinos, whether it was Rome, Diceland, or any other promoted online casino.

Roger Williams

CasinoDeal Team

9:47 pm
January 3, 2023


estanzia

New Here. Show Your Love
New Here. Show Your Love

posts 9

5
0

hey Roger I understand, and I'm not asking for you to do anything on my behalf, I'm just trying to let people know, that by depositing at casinos like rome and diceland, without someone like you to run interference in a case like mine, they are going to get screwed. I just wish I had heard about you guys sooner. Also, don't be fooled by the mannerly noah williams, he is a little thief, and will lie as long as he is alive to benefit his organization.



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