SLOTS INFERNO - Casino Complaints

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SLOTS INFERNO

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1:43 pm
July 29, 2023

RyeRye

New Here. Show Your Love

posts 5

Post edited 1:44 pm – July 29, 2023 by RyeRye

Back in early March 2023, I cashed out for $400.00. They deducted $50.00 for processing, but the money sat for a few weeks in processing.

When I contacted the casino to see why my moeny hadn't been processed, they said they were backed-up and would make my withdraw a priority.

That was 5 months ago.

Since then, they changed their processing fee to $100.00 and changed my initial processing fee.

I chatted daily with the casino reps about my withdraw just sitting there. I had been given several different stories as to why, but the end result was always the same. It just sat there.

Then one day my money was just GONE. No longer in processing and not in my account. I reached live chat and they told me that they didn't have any record of me even winning. I was livid to say the least, and within a few days my money was back in my casino account.

I had to do the entire withdraw process all over again. This way it made it look like I had just had a cashin. The money once again just sat and still sits in processing.

They won't let me talk to management and when I call the casino, there is never anyone there that can assist me.

I gave up hoping that one day my money would be in my bank account.

PLEASE, DO NOT PLAY AT SLOTS INFERNO OR ANY OF THE 5 SISTER CASINOS. I will try to get all the names of their sister casinos or maybe someone else can publish that information here.

Sure, it was only A few hundred bucks. I am thankful however it wasn't more.

9:46 am
July 30, 2023

RogerWill

Moderator

posts 153

Post edited 12:03 pm – July 31, 2023 by RogerWill

Hi RyeRye,

One of our representatives got in touch with the customer service of Slots Inferno and I don't even know where to begin. Their personnel is very unprofessional to say the least. When we first asked to speak to a manager, they proclaimed there wasn't any present at the moment. Once we finished introducing ourselves, we were put on hold to later be told that he was "busy". We were given run-arounds on top of more run-arounds and had a first hand experience of what they put you through during those 5 months.

After we made it very clear to them who we were and what we do, all of a sudden, everybody was present in the office but couldn't come to the phone. We were then asked to send in an email to the finance department and we would get an answer back. Pretty pathetic way to resolve an issue if you ask me.

In conclusion, we strongly recommend that all of CD's members stay far away from Slots Inferno and their sister casinos. You will find a complete list below of all of their sister casinos which you should also avoid at all costs.

Slots Inferno Sister Casinos

99SlotMachine.com

PlentyJackpots.com

MightySlots.com

SlotNuts.com

RealVegasOnline.com

SlotLuv.com

Roger Williams

CasinoDeal Team

8:08 pm
July 30, 2023

RyeRye

New Here. Show Your Love

posts 5

Thanks so much for taking the time to try to resolve my issue with SLOTS INFERNO.

Yes, I know what is it like to have nobody ever available to speak with. I have been placed on hold for up to 45 minutes, then disconnected with no assistance.

My gawd I think of the money I pumped into that casino. It is painful to say the least. But now not only do I KNOW not to ever deposit or play there, but now everyone here does as well.

Thanks again!

rYErYE

12:56 pm
July 31, 2023

RogerWill

Moderator

posts 153

Hi RyeRye,

Speaking to them was completely ridiculous, the guy on the other side of the phone didn't have a single clue of what he said. He literally put us on hold 5x to go speak to his superiors but then again, he insisted that there was nobody there. Pretty pathetic isn't it …..?

I find it quite sad that after all the money you have deposited at that online casino, they are giving you a hard time and run-arounds for $400. Once more, quite pathetic!

It is for this reason that we encourage all of our members to play at online casinos through us since you will be fully protected and no such scenario will ever occur to you. Your withdrawals will be as smooth and easy to do as your deposits, we guarantee it!

Roger Williams

CasinoDeal Team

1:23 pm
January 7, 2023

YIILMAZZ

New Here. Show Your Love

posts 6

I'm win in the december ….420$ at the SLOTS INFERNO CASINO !! NOT GIVE ME MONEY !! STOP THE PLAY SLOTS INFERNO CASINO !! THERE ARE BIG MAFIA !!! NOT PLAY SLOTS INFERNO CASINO !!! NEVER !!!

3:53 pm
January 7, 2023

Andrew

Moderator

posts 26

Hi Yilmazz,

Welcome to our Community,

We are sorry to hear that you are having an issue with Slots Inferno Casino, they are not promoted by us but we have contacted them on your behalf and are waiting for their reply. We will keep you updated as soon as we hear back from them.

Please keep in mind that once you join a casino through our site, you get a stamp of approval in your account showing that you are part of our community and it makes it much easier to resolve the issues. Would it be possible for you to give us more information regarding the issue like: Your UserName, date of Withdrawal's approval and any other info you think would help us resolve this. We are here for the Players and NOT the Casinos.

Best Regards

Andrew Cooper

CasinoDeal Team

4:11 pm
January 7, 2023

YIILMAZZ

New Here. Show Your Love

posts 6

Post edited 11:35 am – January 9, 2023 by Andrew

Please write…to google…SLOTS INFERNO CASINO OPINION…AND U SEE THE ALL PEOPLE SAY SAME PROBLEMS…NOT PAY PAYOUTS….ITS INCREDIBILES….VERY BIG MAFIA THERE !!! Sorry to be the bearer of bad news Monica, but Slots Inferno is owned by scammers known as the Curgam Malta Group that rarely pay winners. See the entry under "Curgam Malta Group" on our blacklist page for related casinos (the link is in my signature below this post). MAFIAA…

won $150 at Slotsinferno at the end of January 2023. Until 22nd February I sent back all the necessary documents (faxback, copy of ID card, address card, credit card), but until end of March I always have been told, there's a problem with my documents, like 'The email I sent had no attachments', or 'We can not open the files you sent'. In April they told me, there was a technical problem with their system, that's why they cancelled my withdrawal request.
After the 20th chat with support, the 21st could not happen because the computer signed me system errors, if like my account have been cancelled. I opened a new account to be able to chat with support at all to ask why they are not sending me my winning. With this account I didn't use any bonus and didn't use to play with it, I only wanted to chat.
After 4 days I got an email that my withdrawal request have been approved and they have withdrawn my money to my Click2Pay account. After 4 days it was suspicious that the money doesn't arrive, because it should have arrive within 36 hours.
At the next chat I have been told that I offended the terms and conditions and my withdrawal request have been cancelled. Today I'm gonna make a report to Visa, MasterCard and Click2Pay.
The chat support will be reported because of continous lieing and hoaxing. All chatting and emails of ours have been saved to my PC.
Is there anyone who can help me about it?
Thanks for your help!

black lista !!! STOP PLAY SLOTS INFERNO CASINO !!

11:34 am
January 9, 2023

Andrew

Moderator

posts 26

Hi Yiilmazz,

We got a reply from Slots Inferno Casino regarding your issues. This is their reply:

This player breached rule #13 in the terms:

Prior to withdrawing any no-deposit bonuses, a player must make at least one real money deposit. Failure to do so prior to requesting a withdrawal will result in forfeiture of all winnings.

This is posted in our terms and conditions on the site: slotsinferno DOT com/en/terms

This player just received a $100 free sign on bonus. He did not make any deposits. Once he met the playthrough on this bonus he proceeded to request a $200 withdrawal, but never made any deposit.

The withdrawal request was then declined due to this breach, and the funds were returned to his balance. He then played the funds and lost them.

Andrew Cooper

CasinoDeal Team

1:27 pm
January 9, 2023

YIILMAZZ

New Here. Show Your Love

posts 6

Pfff…the bandits…..i have the proof…..in my e-mail…im speaked with yours operators….and say me….i don't need to deposit…to make…a withdraw…..and there i see you now the proof…the bandits….!!!

1:31 pm
January 9, 2023

YIILMAZZ

New Here. Show Your Love

posts 6

Post edited 3:07 pm – January 9, 2023 by Andrew

Mi 26 Dec. 2023 la 20:13

26 Dec. 2023

Mesaj marcat cu stea

de la eliosh către dvs.

Transcript of your chat

Afişare destinatari

The following is a record of your online chat.

General Info
Chat start time	Dec 26, 2023 12:40:09 PM EST
Chat end time	Dec 26, 2023 1:13:36 PM EST
Duration (actual chatting time)	00:33:27
Operator	Mitch

Chat Transcript

info: Please wait for a site operator to respond.
info: You are now chatting with 'Mitch'
Mitch: Hello. How may I assist you?
you: HELLO I HAVE A ANSWER ..
you: when i want to wthdraw money there ask my bank code
you: where is found this my BANK CODE
you: ?
Mitch: May i know which casino site please
you: SLOTS INFERNO
you: username: yiilmazz
you: every thing its ok…but i'm not founded my BANK CODE
you: Hello?
Mitch: Kindly stay on hold while I am checking your account.
you: Ok…
you: i'm wait…
you: IN 20 MINUTES IM SEND THE ALL DOCUMENTS FOR IDENTITY NOT PROBLEM… IN THE BANK CODE TO WRITE 000000000 ITS OK?
you: its ok…now…i'm wait…
you: to finish scanner my documents
you: and after i send u…
you: all documents for identiti
Mitch: Thank you for your patience…
Mitch: Your patience is appreciated. I will be with you shortly
you: ok
Mitch: ok., you have to send your document through email
you: now..
you: its prepait send
you: prepair
Mitch: to process that request please send thru email at
Mitch: [email protected] the following
Mitch: documents; a photograph copy of the front and
Mitch: back of your card,driver's licence, utility bill, and
Mitch: a faxback form.
you: faxback form
you: where is it?
Mitch: and your maximum withdrawal is $100
you: i have faxback form for the other casinos…
you: now…my maximum withdraq
Mitch: Here is the link for the Slots Inferno fax back form
Mitch: http://www.slotsinferno.com/forms/Slots-Inferno-Faxback.pdf
you: is 200$
you: ;)
you: my maximum withdraw is 200$
you: now i have 420$
you: 440$
you: 200 withdraw
you: 240 remain there
Mitch: the bonus that you redeem has a maximum withdrawal of $100 and you have to make a deposit at least $25 before you can make a withdrawal request
you: im wagered 10000$
you: Noooooooooo!!!
you: im speak
you: today
you: with your college
you: im wagered 10000$
you: today
you: and maximim cashout is 200$
you: and i dont need to deposit
you: say…
you: the your colege
you: Omg u are new emplyed there?
you: :)
you: SLOTS INFERNO
you: USERNAME: YIILMAZZ
you: ;)
Mitch: oh im sorry i over look the withdrawal amount my mistake
Mitch: yes., it has a maximum withdrawal amount of $200
you: i scarry me
you: :)
you: no problem :)
Mitch: i don't need to make first deposit
you: understand….but your college say ….
you: no deposit needed
you: to withdraw
you: :)
you: my money
you: only…
you: send documents…
you: because i chose bank transfer..
you: i'm sended the all documents
Mitch: ok. you can send all of your documents thru email, [email protected]
you: i'm sended
you: now
you: :)
you: Dear Samu Nicolae, Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK526012612485X. Please use this code in any further communication. ====== Your Inquiry ====== 1.Passport 2.Medical Insurance 3.Internet Banking Print ( for IBAN) 4.Last Utilites Bill ( my name its not apear in the utilites bill because house is the my grandfather!! up i have my medical insurance)
you: Now i'm wait…the process…
Mitch: ok., let me go ahead and check that, and if you have to send any documents we will contact you thru email
Mitch: is there anything else that i can assist you with?
you: Nope…thank you..
Mitch: Please contact us again if you have any further questions.
you: Have a nice day …
Mitch: Thank you for chatting. Good-bye!
Mitch: you do the same
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Mitch: bye

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