Post edited 1:19 pm – January 6, 2023 by RogerWill

You will rarely see the CasinoDeal staff place a complaint on online casinos but this passed all boundaries!

2 weeks before Christmas, we received a phone call from one of our users asking us to try and help him resolve an issue they encountered with CherryRed Casino. Even though he didn't join through us and CherryRed Casino isn't promoted by us, we took the decision to try and resolve the issue in hand.

So first things first, we got in touch with the online casino and spoke to Shane who told us he was the casino supervisor. He proclaimed that there was problems with the processors and that it should be fixed shortly. We called back a day or two later to see what had happened and then spoke to Nick, the casino manager and he said that new processors had been used to transfer the money and that the payment has been sent. A few days later we contacted Nick once more and he told us another issue arose with the processors and that he would send out a check ASAP to the player.

We then contacted the customer support and fell on Adam who asked us that he needed us to confirm the players address, which we did, in order for him to send him the check. He then said that everything was in order and that he would proceed at sending this information to the finance department and that the player would receive his funds before the holidays. Obviously the player never received his money.

Following these events we contacted them once more and fell on Sally to who we asked to speak to Nick or Shane who have all of a sudden disappeared from the face of the earth. From that point on they became unreachable and were never in the office.

We then got transferred to Malcolm who said that he couldn't speak to us about this issue anymore. Then came along Charlie, probably the rudest and most unprofessional personnel we have ever spoke to. He asked us to stop wasting his time because we aren't players and we shouldn't get involved in this. That goes to show how unprofessional and unethical this online casino really is.

Bottom line is that they will never pay their players and will give any and every gibberish excuse possible in order for them to keep their bank roll up. Players shouldn't play at CherryRed Casino because there is pretty much no point you will most probably never get your funds even if you do win.

AVOID CHERRY-RED CASINO !

This is the perfect example of why we recommend you join online casinos through CasinoDeal because all of this wouldn't have happened if this was one of CD's player playing at a CD approved online casino.